Renter Resources

This page is home to every resource you require when renting through Oslo Property.

Tapi - Report Maintenance
PropertyMe Portal
Pet Application Form
Vacating Checklist

An urgent repair is a repair that requires prompt attention because it meets the definition of an urgent repair under Victorian rental legislation.

Examples can include:
  • A burst water service
  • A serious water leak
  • A blocked or broken toilet
  • A serious gas leak
  • Flooding or serious flood damage
  • A serious electrical fault
  • A failure or breakdown of gas, electricity or water
  • A failure or breakdown of an essential service or appliance provided by the rental provider for hot water, cooking, heating or laundry
  • Any fault or damage that makes the property unsafe or insecure
  • A serious fault in a lift or staircase
How do I report an urgent repair?

Please lodge the request through Tapi as soon as possible.

If an urgent repair occurs outside of office hours, please lodge the request through Tapi and call (03) 5244 5675 for assistance.

If there is an immediate threat to life or safety, please contact the appropriate emergency service first.

Emergency Services

000

SES

13 25 00

Renter Resource FAQ's

How do I report maintenance?

All non-urgent maintenance requests should be lodged through Tapi.

Tapi allows renters to report maintenance issues, provide details and photographs, and track the progress of their request.
For urgent repairs, please refer to the Urgent Repairs section.

Rent payments are made using the payment method provided to you at the commencement of your tenancy.
Your DEFT payment details will be provided to you when your tenancy commences. Please ensure you use the correct payment details and reference when making your payment so it can be allocated to your tenancy correctly.
If you cannot locate your DEFT payment details or need assistance with making a payment, please contact your Property Manager through the PropertyMe portal.

Please Note: Oslo Property is a cashless office and does not have EFTPOS facilities available.

If you know you are going to have difficulty paying your rent, please contact your Property Manager as soon as possible.
We encourage you to communicate with us early so we can discuss your circumstances and explain the options available to you.
If you are experiencing financial hardship, you may also wish to seek independent financial or tenancy advice.

Routine inspections are carried out to check the condition of the property and identify any maintenance requirements.

A routine inspection can take place after the first three months of your rental agreement and generally no more than once every six months.

You will receive written notice before an inspection.

You do not need to be home for the inspection. If you have pets, please ensure they are safely secured before we attend.

If you have any maintenance concerns, please lodge these through Tapi rather than waiting for your routine inspection.

Can I have a pet?

If you would like to keep a pet at the property, you must submit a Pet Request Form.

A separate request is required for each pet.

Your request will be considered in accordance with Victorian rental legislation. The Residential Rental Provider has 14 days to respond to a pet request.

Please do not bring a pet to the property before receiving the required approval.
Please contact your Property Manager for the pet request form.

Each renter named on the rental agreement will be provided with the required keys and security devices at the commencement of the tenancy.

If you require additional keys, remotes or access devices, please contact your Property Manager. A reasonable fee may apply for additional devices requested by the renter.

What happens if I lose my keys or lock myself out?

Please contact our office during business hours for assistance.

If you are locked out outside of office hours, you may need to arrange a locksmith at your own cost.

If locks are changed, please contact your Property Manager and provide copies of any replacement keys as required.

What should I do if I accidentally damage something?

Accidents can happen. If you damage something at the property, please notify your Property Manager as soon as possible and provide details of what has occurred.

Please don’t attempt repairs yourself unless you have been authorised to do so.

We will assess the damage and advise you of the appropriate next steps.

Fair wear and tear is treated differently from damage caused by a renter or their visitors.

What utilities am I responsible for?
Unless otherwise stated in your rental agreement, renters are generally responsible for arranging and paying for services such as electricity, gas, internet and other utilities connected to the property.
Water charges are managed in accordance with the rental agreement and Victorian rental legislation.
If you are unsure which utilities you are responsible for at your property, please contact your Property Manager.

What happens when my rental agreement ends?

As your fixed-term rental agreement approaches its end date, your Property Manager may contact you to discuss your intentions.

If both you and the Residential Rental Provider agree to continue the tenancy, you may be offered a new fixed-term rental agreement.

If a new fixed-term agreement is not entered into and neither party gives notice to end the tenancy, the rental agreement will generally continue as a periodic agreement.

If you wish to leave at the end of your fixed-term agreement, you must generally provide at least 28 days’ written notice.

Please speak with your Property Manager if you are unsure about your options or your agreement’s end date.

What if I need to move out before the end of my rental agreement?

Sometimes circumstances change and you may need to move out before the end date of your fixed-term rental agreement. This is known as breaking your rental agreement.

If you need to end your rental agreement early, please contact your Property Manager as soon as possible. You will need to provide written notice of your intention to vacate and confirm your proposed vacate date.

If you break your rental agreement, you may be responsible for reasonable costs incurred by the Residential Rental Provider as a result of ending the agreement early.

These costs may include:

  • Rent: You may remain responsible for rent until the property is re-let or your rental agreement ends, whichever occurs first.
  • Advertising costs: You may be required to reimburse reasonable advertising costs incurred to re-advertise the property.
  • Re-letting fee: A pro-rata re-letting fee may apply based on the time remaining on your rental agreement.
  • Other reasonable costs: Other reasonable costs directly associated with re-letting the property may also apply, where applicable.
You will not be charged a penalty simply for breaking your rental agreement. Any costs payable will depend on the circumstances and the actual costs incurred.

We will take reasonable steps to re-let the property as soon as possible. Once a new rental agreement commences, you will no longer be responsible for rent from that date.

Please provide your Property Manager with your proposed vacate date so we can discuss the process with you and arrange the necessary steps to prepare the property for re-leasing.

Can I find a new renter myself?

 

If you know someone who would like to rent the property, they are welcome to submit an application. They will need to complete our standard application and assessment process.

Please note that submitting an application does not guarantee approval, and the Residential Rental Provider is not required to approve a particular applicant.
Your Property Manager can provide further information about the process and any costs that may apply.

When will I get my bond back?

Your bond is held by the Residential Tenancies Bond Authority (RTBA) and is not held by Oslo Property.

At the end of your tenancy, the property will be inspected and the bond refund/claim process will be completed through the RTBA.

Your bond cannot be used as payment for your final rental payment. Rent must continue to be paid in accordance with your rental agreement.

Further information about bonds and refunds is available from the RTBA and Consumer Affairs Victoria.

What is a Condition Report?

A Condition Report records the condition of the property at the beginning of your tenancy. It provides an important record of the property’s condition and may be used when assessing the condition of the property at the end of your tenancy.

You will receive a copy of the completed Condition Report at the commencement of your tenancy.

Please carefully inspect the property and report any inaccuracies or additional items you believe should be recorded within the required timeframe.

We recommend taking your own photographs when you move in and keeping them with your copy of the Condition Report.

Please report maintenance issues through Tapi rather than using the Condition Report to lodge maintenance requests.
Keep your copy of the Condition Report throughout your tenancy.

Are my belongings covered by the Residential Rental Provider’s insurance?

No. The Residential Rental Provider’s insurance does not cover your personal belongings.

We recommend that renters consider taking out their own contents insurance to protect their belongings against loss or damage.

What is a final inspection?

After you have given notice to vacate, your Property Manager will arrange a final inspection of the property.

The property will be assessed against its condition at the beginning of the tenancy, taking into account fair wear and tear.

We will also check that the property has been appropriately cleaned, maintained and returned in accordance with your rental agreement.

If any items require attention, we will advise you so you have an opportunity to address them where appropriate.

Please ensure all keys, remotes and access devices are returned when you vacate.

Need help finding a service provider?

Your Property Manager can provide guidance regarding services commonly required during your tenancy, including cleaning, gardening, carpet cleaning and pest control.

Can I make changes to the property? 
Victorian legislation allows certain minor modifications without consent, while other changes require consent. This link provides further detail; select here

There are some circumstances where a renter may be able to end their agreement early without it being considered a lease break. This link provides further detail; select here

If the renter wants to change a lock at the property, they will be responsible for organising and paying for the change. But they must get the rental provider’s consent first. There are some instances where a renter can change the locks without consent; this link provides further detail; select here

If someone else wishes to take over your tenancy, please contact the Property Manager before making any arrangements. The proposed renter will need to complete the required application and the agency will then seek approval from the owner.

If the property is listed for sale during your tenancy, your Property Manager will provide the required notices and information regarding access and inspections.

Please lodge all maintenance requests through Tapi rather than waiting for your next routine inspection.